Privacy Policy
Last updated: November 28, 2025
Your privacy matters to us. This policy explains how GreenMatter Frederick Artificial Grass collects, uses, and protects your personal information.
Information We Collect
We collect information you provide directly to us when you request a quote, schedule a consultation, or contact us about our services. This typically includes:
- Your name and contact information (phone number, email address, mailing address)
- Property address where services will be performed
- Project details and preferences you share with us
- Payment information when you become a customer
We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website and understand how people find us.
How We Use Your Information
We use the information we collect to:
- Provide quotes and communicate about your project
- Schedule appointments and deliver our services
- Process payments and maintain business records
- Send you updates about your project
- Improve our services and customer experience
- Comply with legal obligations
We don't sell your personal information to third parties. We only share it when necessary to complete your project or when required by law.
Who We Share Information With
We may share your information with:
- Service providers: Companies that help us run our business, like payment processors or scheduling tools
- Suppliers: When we need to order materials for your specific project
- Legal requirements: When we're required to do so by law or to protect our rights
All third parties we work with are required to keep your information secure and use it only for the purposes we specify.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage of physical records and industry-standard security measures for digital information.
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we can't guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect website functionality.
We may use analytics services to understand website traffic and user behavior. These services may collect information about your visit using cookies.
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Ask us to delete your information (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information provided below.
How Long We Keep Your Information
We keep your personal information for as long as necessary to provide our services and comply with legal obligations. This typically means we retain customer information for several years after project completion for warranty purposes and business records.
If you request a quote but don't proceed with a project, we'll keep your information for a reasonable period in case you change your mind, then delete it.
Children's Privacy
Our services are not directed to children under 18. We don't knowingly collect information from children. If you believe we've collected information from a child, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The current version will always be available on our website with the date it was last updated. We encourage you to review this policy periodically.
If we make significant changes, we'll notify you by email if we have your contact information.
Contact Us About Privacy
If you have questions or concerns about this privacy policy or how we handle your information, please contact us:
GreenMatter Frederick Artificial Grass
340 E Patrick St #203, Frederick, MD 21701
Phone: (301) 746-0116
Email: hi@frederickartificialgrass.com